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Tact, Tone And Timing: The Power Of Apology – Talk of the Nation : NPR
May 28, 2013 by
An effective apology involves a delicate balance between tact, tone and timing. In high-stakes settings, when jobs and reputations are on the line, it can be even harder. The significance of an apology can vary in different settings and professions. Listen to the story Transcript JOHN DONVAN, HOST: This is TALK OF THE NATION. […]
When Good Bedside Manner Becomes An Afterthought – Talk of the Nation : NPR
May 19, 2011 by
Medical schools strive to teach students the importance of good bedside manner in communicating with their patients. But sometimes, in the midst of examinations, paperwork and delivering difficult news, showing compassion can become an afterthought for doctors and nurses. Listen to the story Transcript JENNIFER LUDDEN, host: This is TALK OF THE NATION. I’m Jennifer […]
