by Dr. Manoj Jain | Aug 22, 2016 | NPR
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by Dr. Manoj Jain | May 28, 2013 | NPR
An effective apology involves a delicate balance between tact, tone and timing. In high-stakes settings, when jobs and reputations are on the line, it can be even harder. The significance of an apology can vary in different settings and professions. Listen to the...
by Dr. Manoj Jain | May 19, 2011 | NPR
Medical schools strive to teach students the importance of good bedside manner in communicating with their patients. But sometimes, in the midst of examinations, paperwork and delivering difficult news, showing compassion can become an afterthought for doctors and...