Tact, Tone And Timing: The Power Of Apology – Talk of the Nation : NPR

An effective apology involves a delicate balance between tact, tone and timing. In high-stakes settings, when jobs and reputations are on the line, it can be even harder. The significance of an apology can vary in different settings and professions. Listen to the story   Transcript JOHN DONVAN, HOST: This is TALK OF THE NATION. […]