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Manoj Jain Interview On NPR About Zika
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Tact, Tone And Timing: The Power Of Apology – Talk of the Nation : NPR
An effective apology involves a delicate balance between tact, tone and timing. In high-stakes settings, when jobs and reputations are on...
When Good Bedside Manner Becomes An Afterthought – Talk of the Nation : NPR
Medical schools strive to teach students the importance of good bedside manner in communicating with their patients. But sometimes, in the...